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Job Descriptions and Roles

Josh Jones Friday, September, 16 2016

Company description:

Threefour is one of London’s leading equipment rental companies for the photographic stills and moving image industries. Along with parent company, jj Media Group, we offer a comprehensive range of services for the professional image-maker, and brands within the fashion and advertising industries.



Role: Head of Operations/Logistics

Description: 

Reporting to the General Manager, Head of Operations will work alongside Head of Warehouse to provide the most efficient workflow of equipment in and out of the building, servicing both jj Studios and off-site jobs. Driving to maximise rental return and reducing costs where possible and providing a service that meets or exceeds the expectations of our clients.

Day-to-day duties:

  • Coordinating our fleet, ensuring jobs are delivered/collected in a timely and efficient fashion.
  • Working with the General Manager to create workflows that ensure efficient flow of stock in and out of the warehouse.
  • Liaising with jj Studio Managers during the hours of studio operations to make sure expectations are met and communication between teams is upheld.
  • Liaising with off-site clients to ascertain wrap times.
  • Liaising with locations to establish day before delivery/day after collection to maximise efficiency.
  • Chasing up any unreturned jobs or individual items of equipment.
  • Working with the Account Handlers to understand the forecasted sale pipeline and stock demands.
  • Structuring Ops shift patterns to reflect demand.
  • Monitoring sub-hires, ensuring timely collection and return of items and that items have been checked and tested before and after the job.
  • Managing current RMS with regards to venue details, contacts, logistic details, distribution needs and other useful information.
  • Creating and updating a delivery and collection schedule to reflect the most efficient use of fleet.
  • Identifying areas of workflow in efficiency, working closely with Head Of Warehouse and General Manager to create new solutions.
  • Ensuring communication with clients at all times is in-line with the company culture.
  • Managing the company fleet of vehicles.

Skills & knowledge:

  • Knowledge of London and surrounding areas.
  • Excellent communication skills.
  • Strong interpersonal skills.
  • Management skills.
  • Excellent organisational skills.
Contact: steve@threefoursnap.com


Role: Operations/Driver

Description: 

  • Working as part of a team under the Warehouse Supervisor and Head of Operations.
  • Delivering/collecting equipment to/from shoots, either in our studios or offsite locations throughout the UK.
  • Presenting the equipment onset in an ordered and presentable fashion.
  • Collecting all equipment from set, use of collection sheets to facilitate effective collection.
  • Representing the company in a suitably and driving company vehicles with care and responsibility.
  • Transporting sub hires to and from hire companies.
  • Taking directive from HOO regarding schedule, and informing HOO if late to set.
  • Aiding the Operations team with the de prep and prep of equipment orders.
  • Maintaining the equipment, keeping clean and presentable at all times.
  • Keeping vehicles clean and presentable at all times.
  • Keeping the warehouse tidy and organised.

Skills & knowledge:

  • Knowledge of photographic lighting an advantage but on-site training will be provided.
  • A keen eye for detail.
  • Pro-active approach to maintaining equipment.
  • Representing the company to the highest standard at all times, good client facing skills.
  • The desire to learn new equipment.
  • Full clean driving License.
Contact: steve@threefoursnap.com


Role: Account Handler

Description:

Reporting to the GM and working with HOO, AH shall understand client requirements and produce efficient and profitable quotes by reducing sub hires and maximising utilisation. They should understand, coordinate and satisfy their clients' requirements in order to deliver true value.  

Day-to-day duties:

  • Engaging clients and understand their requirements.
  • Building reliable and solid client relations.
  • Demonstrating and utilising excellent product knowledge.
  • Producing quotes to meet clients expectations, utilising minimal discount structures.
  • Understanding client's budgets and expectations to secure profitable sales. 
  • Managing enquiries from start to finish, working with other departments as required.
  • Taking a pro-active approach to generating new enquires, and engaging clients.
  • Opening client accounts in-line with company policy.
  • Liaising with Head Of Warehouse, to manage stock utilisation.
  • Securing sub-hires as required to maximise profitable sales.
  • Coordinating quote variations and liaising with HOO to communicate changes.
  • Working with HOW to ensure jobs are closed and invoiced within 24hrs of return.
  • Communicating with clients about any missing or damaged items.
  • Producing accurate and final invoices for clients.
  • Together with the GM, pursue client feedback and utilise to improve service.
Contact: steve@threefoursnap.com


Role: Account Handler for main account, jj Studios & jj Locations

Description: 

Reporting to the GM and working with HOO, AH shall understand client requirements and produce efficient and profitable quotes by reducing sub-hires and maximising utilisation. They should understand, coordinate and satisfy their client's requirements in order to deliver true value.  

Day-to-day duties:

  • Understanding the services of our studios and locations.
  • Meeting clients and photographers on-site, promoting new products.
  • Providing on-site support as required.
  • Working with department heads to cross sell and generate leads. 
  • Managing additional requests on the day efficiently.
  • Engaging clients and understanding their requirements.
  • Building reliable and solid client relations.
  • Demonstrating and utilising excellent product knowledge.
  • Producing quotes to meet client's expectations, utilising minimal discount structures.
  • Understanding client budgets and expectations to secure profitable sales.
  • Managing enquiries from start to finish, working with other departments as required.
  • Taking a pro-active approach to generating new enquires and engaging clients.
  • Opening client accounts in-line with company policy.
  • Liaising with Head Of Warehouse, to manage stock utilisation.
  • Securing sub-hires as required to maximise profitable sales.
  • Coordinating quote variations and liaising with HOO to communicate changes.
  • Working with HOW to ensure jobs are closed and invoiced within 24hrs of return.
  • Communicating with clients about any missing or damaged items.
  • Producing accurate and final invoices for clients
  • Together with the GM, pursue client feedback and utilise to improve service.
Contact: steve@threefoursnap.com


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